Employment Appeal Tribunal
J had, through C, provided a taxi administration service for U. Among other things, C took bookings from U's employees, advised on the timings of the journeys that they wished to undertake, reviewed booking data, combined jobs and pick-ups to ensure the best use of available transport, allocated jobs to taxi companies, checked the invoices from those companies, dealt with booking queries and entered the costs of the taxi companies onto a database. In 2010, U decided to review the taxi booking service provided by J in order to reduce costs. Instead of using a taxi administration service, it asked its secretaries to book taxis directly with the taxi companies. The employment judge held that there had been no "service provision change" within the meaning of reg.3(1)(b) of the Regulations as a result of U's decision: C had performed a centralised function and the fact that there was no longer any centralisation meant that a different "activity" was being performed.
HELD: The employment judge had been entitled to place emphasis on the centralised and co-ordinated nature of the service provided by J through C and to conclude that there had been no "service provision change" as a result of U's decision to use individual secretaries to make bookings, Metropolitan Resources Ltd v Churchill Dulwich Ltd (In Liquidation)  I.C.R. 1380 applied (see paras 20, 22 of judgment).
 All ER (D) 220
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